Support
Get unstuck.
Documentation first, humans when you need them.
FAQ
The questions we get most often.
Report a bug
Tell us what broke and we will reproduce it.
Contact support
A person, replying within one business day.
Product status
Live availability for every hosted product.
DOVNEXUS Account
Your software, your licences, your invoices and your support tickets in one place. Games attach to the same account when they need to.
FAQ
Can I self-host, instead of using your servers?
Yes, for AutoRoyal ERP, on an annual licence. Accounting data is the kind of thing many businesses are not allowed to put in someone else's cloud, and we would rather sell you a licence than lose you over it.
What happens to my data if I stop paying?
Your account goes read-only for 60 days, during which you can export everything as CSV. After that it is deleted. We will never hold your own accounting records hostage to get you to renew.
Do you build custom software for clients?
No. We are a product company, and taking on custom builds is how product companies quietly turn into agencies. We will happily discuss whether an existing product can be configured to fit.
Is the interface available in Arabic?
Yes. AutoRoyal ERP ships with a full Arabic interface including right-to-left layout, and Arabic is a first-class language for us rather than a translation added at the end. Spanish is available across our products, with German, French and Portuguese planned.
Typical first reply: under one business day. support@dovnexus.com